Senior Director, North America Delivery

The Senior Director, Regional Delivery (Global Delivery Centre) is a pivotal leadership role responsible for driving delivery excellence across the North America region. This leader will directly manage and lead regional GDC delivery, ensuring strong execution, governance, and alignment with business outcomes. The role demands a strategic approach, hands-on leadership, and the ability to operate effectively within a highly matrixed, global environment.
 

Key Responsibilities

• Regional Consolidation & Leadership

  • Serve as the single point of accountability for GDC delivery across Americas

  • Directly drive delivery operations, strategy, and execution for the Americas region, acting as the hands-on leader for all GDC delivery activities in Americas.
     

• Strategic Delivery Management

  • Develop and implement regional delivery strategies that support business growth, customer satisfaction, and operational excellence.

  • Collaborate with Sales, Presales, Product, and Customer Success teams to define and implement delivery roadmaps.

  • Ensure consistent delivery methodologies, guidelines, and frameworks are adopted across all regions.

  • Build capability within the group to drive successful execution of newly launched subscription services SKU (also known as integrated services)

  • Champion the delivery of integrated services across regions, ensuring seamless collaboration and unified customer experiences.
     

• Business Performance & Growth

  • Own delivery critical metrics, including revenue acceleration, margin goals, backlog management, and customer satisfaction across regions.

  • Drive operational reporting, forecasting, and cost management in partnership with finance and operations teams.

  • Find opportunities for new offerings, accelerators, and differentiators in professional services.
     

• Customer & Stakeholder Engagement

  • Engage directly with key customers, especially in the Americas, to understand needs, resolve issues, and exceed expectations.

  • Represent GDC delivery in executive-level workshops, presentations, and strategic discussions.

  • Foster strong relationships with internal and external collaborators to drive business outcomes.

• Talent Development & Team Leadership

  • Build, mentor, and develop high-performing regional delivery teams.

  • Champion talent development, succession planning, and career growth for direct and indirect reports.

  • Cultivate a culture of innovation, collaboration, and continuous improvement.

Qualifications

• 18+ years of experience in delivery and consulting, with significant leadership experience in global/regional roles.

• Proven track record of managing large, complex delivery organizations across multiple geographies.

• Deep expertise in SaaS, cloud platforms, digital transformation, and enterprise software delivery.

• Strong commercial competence, with experience in deal structuring, proposals, and contract negotiations.

• Exceptional communication, customer management, and executive presence.

• Experience leading teams through transformative change and building new delivery models.

• Willingness to travel internationally as required.
   

Preferred Skills

• Experience in Americas delivery leadership or direct customer engagement in the region.

• Knowledge of Adobe solutions, CRM, web analytics, campaign management, and digital marketing technologies.

• Strong analytical, problem-solving, and conflict resolution skills.

• Ability to lead in a matrixed, multicultural environment

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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