Role: SharePoint & M365 Customer Engineer  
Location: Bengaluru / Hyderabad
Experience: 10+ years

Role type

We are seeking a highly skilled and experienced Microsoft Customer Engineer specializing in SharePoint infrastructure, administration and design. The ideal candidate will possess advanced technical skills and experience in SharePoint infrastructure administration and management, advisory – architecture, consulting and support skills to assist customers drive solutions and resolutions. The ideal candidate will possess advanced technical skills and experience in deployment, planning, and migration. This role is customer-facing and requires excellent communication skills, both verbal and written, to interact with technical, non-technical and leadership contacts at customers.

Skills Required

·       Experience with customer facing roles in systems architecture, administration, operations, software support, IT consulting, on-premises and cloud support or consulting for enterprise and/or government customer base, advanced troubleshooting and SharePoint customization and development.

·       BA/BS (or higher) in Information Technology, or a related field or equivalent experience.

·       Proven track record of delivering high-quality technical support and solutions to customers.

·       Proven track record in successfully planning, deploying, operating, and optimizing on premises, hybrid, and online SharePoint environment and solutions.

·       Analyze and troubleshoot complex technical issues related to SharePoint environments and provide effective solutions.

·       Strong knowledge of SharePoint development best practices and advising and providing guidance to a development team.

·       Strong PowerShell skills and experience with SharePoint

·       Strong skills and knowledge of SharePoint Client Side Object Model (CSOM)

·       Well-rounded skills in other general areas of Azure infrastructure (IaaS, PaaS, SaaS, etc.)

·       Broad knowledge of SQL Server use with SharePoint Server related to configuration and SharePoint DB maintenance practices.

·       Broad knowledge of Microsoft 365 Archive and relation to SharePoint Online and OneDrive

·       Broad knowledge of Microsoft Data Security ang Governance solutions for SharePoint Online and OneDrive

·       Graph API knowledge related to SharePoint Online and OneDrive

·       Knowledge of migration and upgrade techniques and options for SharePoint Server. 

M365 RESPONSIBILITIES SUMMARY:

·       Customer Centricity

o    Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging M365 Enterprise Services (Exchange online, SharePoint Online, Teams, Teams Phone, M365 Apps, Azure AD, Endpoint Mgmt. Security & Compliance) expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge yourself to drive the best outcomes.

o    Proposing effective cloud strategies to meet the customer needs & deliver them through workshops, training & advisory services.

o    Collaborate closely with customers and stakeholders to understand business needs and translate them into scalable, secure, and efficient engagements.

o    Ability to inspire customers by communicating complex concepts in a simple, business value context with proven white boarding capabilities.

o    Be a proven self-starter who takes ownership of opportunities, works independently, manages multiple simultaneous tasks, and deals well with ambiguity and last-minute changes. 

o    Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.

·       Business Impact

o    Usage (Cloud & Support) Growth: Develop opportunities to drive Customer Success business results by working with business and technical decision makers to ensure they understand Microsoft's M365 value proposition and get value from their investment in Microsoft technology.

o    Resolution of Customer Blockers: Identify resolutions to issues blocking go-live of customer success projects by leveraging deep knowledge of M365 services & technical subject matter expertise. Lead technical conversations with customers to drive value from their MS investments.  Deliver all work according to MS best practices & policies and using repeatable IP.

·        Technical Leadership

o    Learn It All: Demonstrate Self Learner mindset through continuous alignment of individual skilling to team/area demands and Customer Success goals.

o    Accelerate Customer Outcomes: Engage in relevant communities to share expertise, contribute to IP creation, prioritize IP re-sure and learn from others to help accelerate your customers transformation journey.

·       Relationship Building.

o    Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solution/projects.