About the job 

Our Team: 

The Digital Product Technical Complaint (PTC) Team is part of Product Line Compliance Digital Quality & HSE in Digital Manufacturing and Supply department within Sanofi. 

Our mission is to develop, configure, maintain METEOR product (our Salesforce CRM PTC solution) and deploy new countries using a SaaS platform based on Salesforce service Cloud, using Sanofi standard technologies & tools, in accordance with Sanofi policies. 

We are looking for a Senior Salesforce config specialist knowing Salesforce Service Cloud, being Salesforce certified. You will work to implement METEOR PTC CRM product Backlog in collaboration with AIMS team doing Salesforce configuration, maintaining existing solution (specific developments) and eventually developing new ones in link with Product Owner & Scrum master. You will work on the identification of the impacts in METEOR at each Salesforce release (3x a year).  

 What you will be doing: 

• Collaborate closely with AIMS Salesforce & Informatica teams (developers and testers), by securing the quality of the delivery  

• Based on User requirements, design, implement, and maintain Salesforce METEOR configuration & developments   

• Analyze METEOR Impact at each Salesforce release and propose a remediation plan  

• Review METEOR Impact assessment at each Release/Change request  

• Work with AIMS team on some INC that requires Salesforce Expertise or to create a case at Salesforce vendor   

• Document in required specifications, Jira & Confluence or Veeva/QualiPSO or any other agreed documentations.   

• Work with Product Owner and partner systems POC to define and follow-up Release schedule including countries rollout  

• Follow GxP rules / guidelines    

• Perform code/config & IT testing reviews and ensure quality and adherence to standards   

• Troubleshoot and debug software issues when necessary and identify patterns with the support of AIMS  

• Participate in team meetings and backlog grooming

• Continuously learn and keep up to date with the latest technologies and industry trends  

 Main responsibilities:

• Soft skills:  

• Excellent communication skills, with experience in influencing, listening actively and negotiating within a team environment.  

• Self-motivated, highly organized, able to work in a collaborative Global Team environment  

• Knowledge on Agile, Scrum methodology, Kanban 

• Capacity to lead a team   

• Technical skills: 

• Salesforce Configuration and APEX programming language 

• Education: Bachelor's degree in Computer Science or related field (or equivalent experience)

• Preferred Qualification: 

• Salesforce Certified 

• Experience in GxP environments 

• Experience with Agile methodologies

• Experience with JIRA & Confluence  

• Experience in Software development processes and procedures 

• Experience in change management and release processes

Experience: Salesforce experience of 3 years minimum (Config and APEX) 

• Languages: English

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Opportunity to work in an international environment, collaborating with diverse business teams and vendors, working in a dynamic team, and fully empowered to propose and implement innovative ideas. 

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
 

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!