Senior Development Support (Concierge) - AVP C12

Our Vision

Our vision is to create a positive experience for developers, and to remove all of the roadblocks causing frustration and impeding the delivery of high quality, secure code.

Our purpose is to become trusted service providers, ISAs and development tools specialists, as well personal champions for developers to positively impact their development experience, enhancing their creativity and job satisfaction.

Our Mission

Our mission is to help developers navigate, simplify and stabilise Citi tools and processes so they can put their time, energy, and passion into achieving their goals, developing quality products, making development at Citi a rewarding and satisfying experience.

We want to make developing software in Markets easy, pleasant and safe.

How We Will Work

We will treat developers as clients.

We will take away difficult, non-developer-centric activities from our teams, and handle those activities for them in a structured, consistent fashion, with clear timelines and regular updates

We will build a knowledge base of these tasks, so that we can respond promptly and efficiently

We will support all communication styles that work for developers – chat, mail, calls.

We won’t ask developers to raise tickets, but we will raise them ourselves to track our own productivity – and we will use the statistics that we generate, to drive automation of the key developer pain points

What We Will Do

We will champion a set of practical solutions for Information Security

• We will act as a gatekeeper for remediation requests from IS teams – and ensure:

  • the accuracy of tracking,

  • the timely closure of false positives,

  • pushing back against the unnecessary proliferation of CAPs

• We will make sure that Checkmarx issues and Blackduck issues are appropriately prioritised according to the actual risk presented to the firm, and do not jump the queue

• We will help developers to onboard to lightweight, effective security tooling both pre-commit and in the CI pipeline

• We will ensure that response times and reliability for security systems and data are of an acceptable standard

We will smooth infrastructure processes

• We will take care of Firewall requests and make sure that they are managed in a predictable fashion 

• We will be ready to work with unix and wintel SAs, DBAs and other infrastructure teams to implement individual requests, and to improve the quality of service overall

• We will establish SLAs with infrastructure teams, and ensure that they are tracked

• We will challenge processes that make developers unproductive without compromising security – for example restricted access to UAT, awkward workflow and multiple requests for powerbroker in production

• We will make it easier to order servers, and easier to go to cloud

We will drive improvements in tooling

• We will help our colleagues in CTI, developer tools and GIDA to improve and automate their own internal processes

• We will participate in automation of painful manual processes (for example, raising WAIS tickets)

• We will monitor the uptime of key services such as bitbucket, artifactory, JRA, Confluence, uDeploy, and we will be empowered to drive improvements

• We will help our partners in CTI to provide performant tools including but not limited to:

  • Confluence

  • ServiceNow

  • JIRA

  • Artifactory

  • Bitbucket

• We will take care of safe, consistent onboarding to Citi approved identity management solutions, and teach developers how to work with these systems

We will automate: we will drive consistently for APIs over processes

Qualifications:

• 5-8 years of relevant experience

• Experience in systems analysis, software development and development pipeline.

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

Education:

• Bachelor’s degree/University degree or equivalent experience