Senior Desktop Engineering Analyst

Job Description:

Senior Desktop Engineering Analyst (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role

​Participating in a diverse Agile Scrum team supporting team deliverables across the Desktop Engineering portfolio of services (Imaging, provisioning, security, hardware, operating system management, software delivery, analytics, automation, etc.).

• Leading projects around the identification and automation of key operational activities with a focus on reducing friction in IT Processes and improving client satisfaction.
• Participating in next generation device imaging and management activities, including but not limited to; testing and configuring new Operating System imaging and delivery processes, data migration strategies, systems management strategies, security, compliance, etc.
• Monitoring support issues for opportunities to improve End User Experience using tools like Systrack and Microsoft Endpoint Analytics, scripting automations and leading efforts to resolve common issues.
• Performing Root cause identification for issues escalated to L4
• Participating in the design, implementation, and support of a varied portfolio of global desktop solutions that meet business requirements and are aligned to security and operational standards.
• Consulting with clients on emerging technology and/or existing solutions.
• Assist in setting Product Direction for privilege management, browser and Java technologies.
• Develops/maintains vendor relationship with top technical experts.
• Maintain and broaden skills/expertise in different technology areas, stay in touch with changing technologies.

Your Skills and Expertise 

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited institution OR High School diploma/GED or higher AND four years of IT experience in lieu of the education requirement.
• Three (3) years supporting end user hardware and software.

Additional qualifications that could help you succeed even further in this role include:

• 2 years of experience working on deep, technical topics for pcs, desktop hardware, current protocols, operating systems, standards, and performance management / device optimization
• 2 years of experience supporting browser, Java and privilege management technologies
• Software and Hardware Troubleshooting Experience in provisioning, imaging and deploying devices and device management
• Experience with mobile device management systems
• Scrum Master Certification

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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