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Senior Desktop Engineer

ZingHR

3 - 5 years

Mumbai

Posted: 21/02/2026

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Job Description

Job Title: Senior Desktop Engineer

Location: Andheri Office

Department: IT Infra

Reporting To: Infra IT Lead

Key Responsibilities

  • Install, configure, and maintain desktops, laptops, and peripherals
  • Provide L1/L2 technical support to end users
  • Troubleshoot hardware, software, and network issues
  • Install and configure Windows OS (Windows 10/11)
  • Manage user accounts in Active Directory and Office 365
  • Provide advanced (L2/L3) troubleshooting for complex hardware, software, and network issues.
  • Laptop and Desktop deployment, migration, and upgrades.
  • OS upgrades, patch management, and security hardening.
  • Manage Windows 10/11
  • Administer Active Directory, Azure AD, and Group Policies.
  • Manage endpoint management tools (Intune, SCCM, ManageEngine, etc.).
  • Monitor endpoint security (antivirus, EDR, DLP solutions).
  • Coordinate with vendors for procurement, warranty management, and escalations.
  • Maintain asset lifecycle management (procurement to disposal).
  • Support audit activities and provide required documentation.
  • Create SOPs and process documentation.
  • Manage endpoint encryption and data protection policies.
  • Coordinate with network, server, cloud, and security teams.
  • Ensure SLA adherence and user satisfaction.
  • NAS server (storage)management

Required Technical Skills

Knowledge of Active Directory, Azure AD, and Group Policy.

Knowledge of networking fundamentals (DNS, DHCP, VPN, LAN/WAN).

Experience with MDM, device compliance, and conditional access policies.

Experience with security tools such as DLP, BitLocker.

Educational Qualifications

Bachelors Degree in IT / Computer Science / Electronics or related field.

Preferred Certifications:

o Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator

o ITIL Foundation

o CompTIA A+ / Network+

o Azure Administrator (AZ-104) Preferred


Experience

23 years of experience in enterprise desktop support.

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