Senior Desktop Engineer

Job Title: Senior Desktop Engineer

Location: Andheri Office

Department: IT Infra

Reporting To: Infra IT Lead

Key Responsibilities

• Install, configure, and maintain desktops, laptops, and peripherals
• Provide L1/L2 technical support to end users
• Troubleshoot hardware, software, and network issues
• Install and configure Windows OS (Windows 10/11)
• Manage user accounts in Active Directory and Office 365
• Provide advanced (L2/L3) troubleshooting for complex hardware, software, and network issues.
• Laptop and Desktop deployment, migration, and upgrades.
• OS upgrades, patch management, and security hardening.
• Manage Windows 10/11
• Administer Active Directory, Azure AD, and Group Policies.
• Manage endpoint management tools (Intune, SCCM, ManageEngine, etc.).
• Monitor endpoint security (antivirus, EDR, DLP solutions).
• Coordinate with vendors for procurement, warranty management, and escalations.
• Maintain asset lifecycle management (procurement to disposal).
• Support audit activities and provide required documentation.
• Create SOPs and process documentation.
• Manage endpoint encryption and data protection policies.
• Coordinate with network, server, cloud, and security teams.
• Ensure SLA adherence and user satisfaction.
• NAS server (storage)management

Required Technical Skills

Knowledge of Active Directory, Azure AD, and Group Policy.

Knowledge of networking fundamentals (DNS, DHCP, VPN, LAN/WAN).

Experience with MDM, device compliance, and conditional access policies.

Experience with security tools such as DLP, BitLocker.

Educational Qualifications

Bachelors Degree in IT / Computer Science / Electronics or related field.

Preferred Certifications:

o Microsoft Certified: Modern Desktop Administrator / Endpoint Administrator

o ITIL Foundation

o CompTIA A+ / Network+

o Azure Administrator (AZ-104) Preferred

Experience

23 years of experience in enterprise desktop support.