Senior Customer Support Manager ( Networking - ELV - Data Center ) Kochi

CTL Infocom Pvt Ltd is a solution provider offering services like ITeS, IBMS, Data Center, Audio & Video, and complete ELV systems. Dedicated to being a service partner rather than just a vendor, CTL has an empowered regional team available 24/7 to handle services, emergencies, and customer needs. Supported by a strong central presence, the team ensures seamless coordination and proficient after-sales support. The web-enabled call logging and tracking system enhances customer service by keeping comprehensive records and facilitating status updates for registered complaints, aiming to resolve issues efficiently.

This is a full-time on-site role based in Kochi for a Senior Information Technology Project Manager. The Senior IT Project Manager will be responsible for overseeing and managing IT projects, ensuring timely delivery and adherence to scope, budget, and quality standards. Day-to-day tasks will include project planning, resource allocation, team coordination, risk management, and stakeholder communication. The role requires a blend of technical expertise, analytical skills, and project management proficiency to drive successful project outcomes.

• Strong Program Management and Project Planning skills
• Proficiency in Information Technology and Analytical Skills
• Excellent Communication skills
• Ability to lead cross-functional teams and manage resources efficiently
• Bachelor's degree in Information Technology, Computer Science, or related field
• PMP or similar Project Management certification is a plus
• Experience with IT infrastructure and system integration projects
• Proven track record of delivering large-scale IT projects on time and within budget