Senior Customer Support Executive
ARISTOBRAT
5 - 10 years
Bengaluru
Posted: 31/01/2026
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Job Description
Location : Koramangala, Bangalore (In-office)
Joining : Immediate
Experience : 24 years (E-commerce/D2C preferred)
Salary : Up to 6 LPA
Responsibilities:
- Omnichannel Support: Manage end-to-end customer experience via chat, email, and calls.
- Issue Resolution: Handle queries regarding orders, deliveries, returns, exchanges, refunds, and escalations.
- Operations: Maintain customer support tools and platforms; build and update chat flows and automated workflows.
- Coordination: Liaison with logistics, warehouse, tech, and marketing teams for timely issue resolution.
- Reporting: Track performance metrics (CSAT, TAT, etc.) and prepare daily/weekly reports.
- Compliance: Ensure consistent brand communication and adherence to service standards.
- Team Management: Lead and supervise a team of 2 support executives; provide guidance and monitor daily output.
- Minimum 2 years of relevant experience in CS/CX operations.
- Proven experience in a D2C or E-commerce environment.
- Strong verbal and written English communication skills.
- Bonus/Advantage: Proficiency in using AI tools/LLMs for support automation and efficiency.
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