Senior Customer Success & Delivery Manager

ABOUT THE JOB

Role: Senior Customer Success & Delivery Manager

Location: India (Global role with international travel)

Experience: 8+ years

Core Skill: Enterprise Customer Success & Delivery Management

Industry Preference: SaaS / Fintech / Enterprise Product Companies

Contact number: 85906 85906

Job Purpose

Lead strategic global accounts while driving hands-on delivery for enterprise SaaS clients. Own the end-to-end customer lifecyclefrom onboarding to renewalensuring operational excellence, stakeholder alignment, and revenue growth.

Key Responsibilities

Enterprise Account Management

Act as the primary contact for strategic global accounts.

Build executive relationships and manage escalations proactively.

Align client objectives with delivery execution.

Delivery Leadership

Lead onboarding and implementation engagements.

Ensure timelines, quality, and contractual compliance.

Drive governance, risk management, and continuous improvement.

Customer Success & Growth

Identify upsell and cross-sell opportunities.

Monitor adoption, satisfaction, and ensure successful renewals.

Partner with Product teams to align solutions with client needs.

Stakeholder Management

Collaborate with Product, Engineering, and Support teams.

Lead executive reviews and strategic planning sessions.

Drive measurable outcomes across global accounts.

Required Skills

Strong experience in Customer Success and Delivery for enterprise SaaS solutions.

Proven ability to manage large global accounts and complex stakeholder ecosystems.

Excellent communication, negotiation, and executive presence.

Strong governance, project management, and risk mitigation capabilities.

Ability to travel internationally as required.

Strategic thinker with hands-on execution mindset.