Senior Customer Service Executive/Assistant Availability Manager

Job Title: Senior Customer Service Executive/Assistant Availability Manager

Work Level: WL1C/WL1D

Work Location: Mumbai Reginal Office

Line Manager: Prashant Rathi

MT Demand Planning under Availability Position: WL1C

Purpose of the role:

To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom)

Main responsibilities:

• Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level

• Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team

• Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality

• Event Planning (Big Day, BBD and Public Holiday etc.)

• Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs

• Periodical review of QGP/3TDP forecast and drive continuous improvement

• Apply advanced data analytics skills to share valuable business insights

• Coordinate monthly 3TDP & V1 process to drive key business decisions

• Champion changes in current processes to drive simplification

• Partner with MT Customer teams for short term forecasting

• Cross-functional collaboration with Brand, CM, CD, Supply Planning,

Customer Service, Category/Channel Finance teams

• Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut

Key KPIs/ Outcomes:

• Forecast Accuracy and Forecast Bias measurement at most granular level

• Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost

• Extreme Bias & Volatility reduction