Senior Content Analyst - Service

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

Entity Content maintains a central database that connects and unlocks the true value of our content across our products and internal services. We are the starting point for all organization information. The data we provide helps our customers run their business successfully and in accordance with the law and regulations of the markets they operate in. We provide Entity data and Qualified financial content as services to the Industry.

Roles & Responsibilities

• Provide domain expertise, skills and specific knowledge within data/content in order to build and maintain the content covered by Entity Content
• Suggest internal and external stakeholders on Service and Quality Improvement plans.
• Set guidelines on various content related aspects considering markets and customers requirement.
• In depth Analysis to be done on queries, identify root cause and drive action plans to improve the Quality thereby improve the overall MTTR and customer experience.
• Periodic/ongoing maintenance/review of content sources for efficacy and applicability
• Act as a Back up for Team Leader & should be a main contact for Team.
• Facilitate problem solving on data & product issues, including database infrastructure and maintain procedures.
• Represent content groups & asset classes in projects or discussions with internal & external collaborators.
• Clearly explain data flow, maintenance processes end to end, and impact of quality/technical issues on mid /end-users
• Ensure documentation on workflows,  MOWs,  product flows & practices is up to date and consistent.
• Ensure client requirements are taken into account, and help production teams to achieve desired results.
• Design, plan and conduct training modules for Analysts, work with trainers & specialists

Required Skills and Experience:

• Understanding of the Entity Content processes and procedures.
• Sound experience of work prioritization (re-prioritization), project management and problem-solving
• Ability to work well under pressure, independently, as well as within a team environment.
• Building strong process knowledge and manage quality data.
• Proven analytic, critical thinking and problem solving skills, innovation and taking initiative in continuous process improvements
• Attention to details with 100% accuracy.
• Should be flexible enough to work in different shifts & Hybrid model of 3 days in Office & 2 days working from Home.
• Basic Knowledge of  MS SQL, & MS Office applications like Word, Excel, PowerPoint

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose – driving financial stability, empowering economies and enabling customers to create sustainable growth – in everything we do.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.