Senior Consultant_OFSAA AMS

Our Ideal Candidate

• Preferably worked in Banking Support Projects in L2/L3 capacity and led few L1/L2 team members.
• Experience in OFSAA Implementation / product support / development for 3+ Years. 
• Hands-on experience in writing Oracle queries, possess problem solving skills and also has customer facing experience.  
• Exposure to ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Aspire to learn new tools as per the project needs.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Experience in client handling, RCA writing, production / Patch deployment etc.
• Handled Severity 1 issues and has worked in shifts as required.

Your Responsibilities

As an integral part of the AVAS team you will be responsible for the following –

• Serve as the First  point of escalation for application-related incidents, providing detailed analysis and permanent solutions.
• Run / Monitor /Debug Periodic Batches
• Perform Root Cause Analysis (RCA) and implement corrective and preventive measures.
• Analyze application logs, backend services, and infrastructure metrics to troubleshoot issues effectively.
• Collaborate with L1/L2 /L3 support teams, developers, QA, and DevOps to resolve complex technical problems.
• Participate in ITIL-based processes such as Incident Management, Problem Management, and Change Management.
• Contribute to the planning and verification of deployments, ensuring rollback and recovery procedures are defined and evaluated.
• Maintain accurate and up-to-date documentation for known issues, troubleshooting steps, and knowledge base articles.
• Develop and improve monitoring and alerting strategies to proactively detect and address issues.
• Support audits and compliance checks related to application stability, access, and change control.
• Participate in an on-call rotation to provide after-hours support as needed.