Senior Consultant - IT-SOX
Genpact
5 - 10 years
Gurugram
Posted: 03/08/2025
Job Description
Responsibilities
1. Technical Support & Troubleshooting:
a. Provide tier-1 and tier-2 technical support for issues within OneTrust modules, i.e. Third-Party Risk Management, Incident Management, Consent and Preferences Management, and Privacy Rights Automation.
b. Identify and troubleshoot problems related to platform functionality, configuration settings, and integrations.
c. Record, document, and escalate issues as necessary through ticketing systems, ensuring accurate and detailed records are maintained.
2. Platform Configuration & Optimization:
a. Manage and configure the OneTrust platform to meet organizational needs, including creating workflows, defining custom fields, and managing user permissions.
b. Work closely with IT and business teams to drive process improvements and optimize platform functionality.
c. Implement updates and enhancements to maintain optimal configuration and ensure seamless compatibility.
3. Documentation:
a. Develop, maintain, and regularly update documentation for troubleshooting, workflows, and standard procedures.
4. Collaboration & Communication:
a. Collaborate with Privacy, Compliance, IT, and Security teams to ensure the OneTrust platform meets business and regulatory requirements.
b. Serve as the primary liaison between OneTrust support teams and the organization for issue escalation and resolution.
5. Monitoring & Reporting:
a. Continuously monitor the OneTrust platforms performance and usage to proactively identify and address potential issues.
b. Create reports for executive reporting, platform usage, support trends, and provide recommendations for improvements.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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