Senior Commercial Loan Servicing Specialist
Wells Fargo
5 - 10 years
Hyderabad
Posted: 3/10/2025
Job Description
About this role:
Wells Fargo is seeking a Senior Commercial Loan Servicing Specialist
In this role, you will:
- Lead a variety of servicing activities for moderately complex commercial products, including coordinating all aspects to ensure customer resolution
- Evaluate and upload data into the systems of record(Loan IQ) to ensure compliance with all bank policies, procedures, and regulatory requirements
- Coordinate all aspects of resolving open customer service issues; interact with internal and external customers
- Excellent understanding on Loan servicing, Deal administration, Loan Boarding/Modification, Escrow management, Draw review & Funding process, Inspections, Payoff, BQR/CQR, Loan workouts.
- Research, respond to and resolve complex inquiries
- Train others on complex loan disbursement inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support
- Coordinate and reconcile all loan advances and payments with the borrower budgets against the internal system of records.
- Serve as primary liaison and work collaboratively with Business, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
- Review and negotiate moderately complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
- Serve as an escalation point in the resolution of client issues
- Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
- Identify activities of the team to ensure conformity with established procedures
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- May lead projects, teams, or serve as a mentor for lower-level staff; may contribute to strategic initiatives
- Independently resolve moderately complex issues and lead team to meet deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements
Required Qualifications:
- 4+ years of Commercial Loan Servicing experience and lending documentation, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
- Experience in Commercial Loan Servicing and lending documentation or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- University Masters/bachelor's degree in business or related discipline
- Strong knowledge of MS-Excel, MS-Word
- Strong knowledge on Loan IQ application with exposure into servicing and disbursement activities.
- Strong English Oral and written communication skills
- Strong analytical, problem solving, and document interpretation skills
- Excellent Knowledge in Commercial Mortgage Servicing and disbursement activities.
- Flexible with the shift timings (06:30PM to 3:30 AM IST)
- Flexibility towards work on different processes/assignments
- Working with teams and be an active participant
- Exhibits a commitment to the company
- Ability to set priorities, plan and organize work
- Demonstrates/maintains professional conduct under all circumstances
- Ability to conduct process trainings as when required
- Ability to work independently and generate MIS reports for the process
- Takes ownership for the responsibilities
- Motivates himself and the team in achieving team goals
Posting End Date:
13 Mar 2025*Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
About Company
Wells Fargo is a multinational financial services company, offering a range of banking, investment, mortgage, and consumer finance services. The company is committed to helping individuals, businesses, and communities succeed financially, with a strong focus on digital banking and innovation.
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