Senior Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative

In this role, you will:

• Service commercial real estate loans including construction and problem loans, and may include commercial real estate agency loans
• Provide direct customer service and acts as primary servicing contact for the loan
• Support less experienced loan administrators in providing resolutions of inquiries and complaints
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues
• Perform complex administrative and customer support tasks by managing daily schedules, and providing work direction to the team
• Assist in setting performance standards, and recommend process or policy improvements to enhance customer satisfaction
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage
• Provide subject matter expertise and interpretation of procedures to less experienced individuals
• Respond independently to complaints escalated at the highest level
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to interpret and understand the Loan documents and Loan Servicing Agreements
• Update, analyze the company’s mortgage loan system of record and other systems with appropriate data
• Generate systems queries of Loan Information, as when required/requested
• Complete tasks that require the review of reports, system data, loan documentation, and other collateral or loan related information
• Perform quality reviewer roles and responsibilities for multiple sub processes
• Should be able to share appropriate feedback to team members on the opportunities
• Good problem solving and analytical skills
• Take a lead role in developing and implementing best practices.
• Exhibits detail-oriented skills
• Analyze complex data and make decision for final reconciliation
• Ability to communicate well with US counterparts and build relationship with business Partners.
• Able to conduct process trainings followed by coahing and mentoring trainees
• University degree in Business or related discipline
• Experience of 4+ years in commercial mortgage loan servicing
• Working knowledge of MS Excel, MS Word MS Access
• Excellent communication - verbal and written
• Ability to accurately process high volumes of work within established deadlines
• Ability to adapt to change

Job Expectation:

Document Management process involves in uploading the documents in the FileNet and tracking loan documents. Team also handles various missing document requests and approach the external custodians to get the loan documents and place them in FileNet.
Reconveyance process involves in releasing the Lien on the properties.

• Flexibility towards work on different processes/assignments
• Working with teams and be an active participant
• Exhibits a commitment to the company
• Ability to set priorities, plan and organize work
• Demonstrates/maintains professional conduct under all circumstances Ability to conduct process trainings as when required
• Ability to work independently and generate MIS reports for the process
• Takes ownership for the responsibilities
• Motivates one's self and the team in achieving team goals
• Standard shift time: 7.30 am - 4.30 pm (BLR) & 8.30 am - 5.30 pm (HYD)

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.