Senior COE Documentation & Enablement

Responsibilities & Duties

• Own the end-to-end lifecycle of documentation deliverables including playbooks, job aids, process maps, and training materials, ensuring clarity and usability for diverse audiences.

• Analyze complex business processes and translate them into structured, easy-to-understand documentation that supports operational efficiency.

• Collaborate with subject matter experts, project managers, and cross-functional teams to gather, validate, and structure content.

• Ensure documentation aligns with project goals, compliance standards, and stakeholder requirements through critical evaluation and iterative refinement.

• Provide guidance to junior resources fostering a culture of excellence, structured thinking, and collaborative problem-solving.

• Apply advanced analytical and logical reasoning to assess complex documentation & enablement needs and propose effective solutions.

Qualifications: 

• BE/B.Tech – (Electronics, Electrical, Computer Science, Information Technology), MCA.

• 6+ years of experience in documentation, enablement, or knowledge management roles.

• Strong command of tools such as Confluence, JIRA, SharePoint, and Microsoft Office Suite.

• Experience in Agile or Scaled Agile environments is preferred.

• Excellent written and verbal communication skills.

• Experience managing multiple priorities and meeting deadlines while maintaining quality standards.