Background: Oroprise Solutions, a 10-year-old IT company (www.oroprise.com) is in the process of adding resource capacity to support its long-term client in Europe.
Position: Senior Cloud and Infrastructure Engineer

Location: Noida

Job Summary:
We are seeking a highly skilled and experienced Senior Cloud and Infrastructure Engineer with 8-10 years of expertise in Windows, VMware, Veeam Backup, and Citrix. The ideal candidate will possess advanced technical knowledge, excellent problem-solving skills, and a proactive approach to managing and supporting clients infrastructure as well as providing expert guidance and support to other team members. This role
requires a strong commitment to providing exceptional service and support to our long-term client and ensuring the smooth operation of the IT
systems.

Key Responsibilities/Skillset:
Technical Support and Troubleshooting:
o Provide expert-level support for Windows operating systems, VMware environments, Veeam Backup solutions, and Citrix
infrastructure.
o Diagnose and resolve complex technical issues, ensuring minimal disruption to end-users.
o Serve as an escalation point for junior engineers and assist in resolving advanced technical problems.
Infrastructure Management:
o Oversee the deployment, configuration, and maintenance of Windows servers, VMware clusters, and Citrix environments.
o Manage and optimize Veeam Backup and replication processes to ensure data integrity and availability.
o Monitor system performance, identify potential issues, and implement solutions to improve reliability and efficiency.
Project Management:
o Lead in IT projects of various types including system upgrades, migrations, and implementations.
o Collaborate with cross-functional teams to ensure successful project delivery within scope, time
o Document project plans, technical procedures, and change management processes.
Security and Compliance:
o Ensure compliance with organizational policies, industry standards, and regulatory requirements.
o Implement and maintain security measures to protect IT infrastructure and sensitive data.
o Conduct regular audits and assessments to identify vulnerabilities and apply necessary updates and patches.
Training and Mentorship:
o Provide training and mentorship to junior service desk engineers, fostering their professional growth.
o Develop and deliver training sessions on new technologies and best practices.
o Create and maintain comprehensive documentation for technical procedures and troubleshooting guides.
Customer Service:
o Deliver exceptional customer service by effectively communicating with clients and stakeholders.
o Ensure timely resolution of support requests and maintain a high level of user satisfaction.
o Gather feedback from users to continuously improve service desk operations and processes.
Expertise: The candidate is expected to have advanced knowledge in the following areas:
o HPE servers and storage solutions
o VMWare/Hyper-V virtualization
o Veeam backup solution
o Firewall (Fortinet)
o HPE/Aruba networking (switches, access points,)
o Microsoft Azure (IaaS, PaaS, AVD)
o Microsoft Windows Server (incl. AD, DNS, DHCP, DFS,)
o Microsoft 365 Defender - Intune
o Citrix XenApp/XenDesktop/PVS
Qualifications:
Education:
o Bachelors degree in information technology, Computer Science, or a related field preferred.
o Relevant certifications such as Microsoft Certified Systems Engineer (MCSE), VMware Certified Professional (VCP), Citrix
Certified Professional (CCP), and Veeam Certified Engineer (VMCE) are highly desirable.
Experience:
o Minimum 10 years of hands-on experience in IT service desk or technical support roles.
o Extensive experience with Windows Server and Desktop operating systems.
o Proven expertise in managing and troubleshooting VMware environments.
o In-depth knowledge of Veeam Backup and replication solutions.
o Strong experience with Citrix virtualization technologies.
Soft Skills:
o Excellent problem-solving and analytical skills.
o Strong communication and interpersonal skills.
o Ability to work independently and as part of a team.
o Proven ability to manage multiple tasks and prioritize effectively.
o Attention to detail and a commitment to delivering high-quality work in a time-bound manner.
Work Environment:
This role typically requires working in an office environment with occasional on-call responsibilities.

Senior Cloud and Infrastructure Engineer

Oroprise Solutions Pvt. Ltd. (OSPL)

Job Description

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