Senior Client Advisor

Join the World of Tamannaah Fine Jewellery

Tamannaah is not just a jewellery store, it is a curated experience, a modern sanctuary of personal style, craftsmanship, and meaningful adornment.

Located in the heart of Mumbai, our flagship boutique invites clients into a world where bold gold meets everyday elegance, where education and emotion sit alongside heritage and design. We are redefining the jewellery retail experience, offering clients more than a transaction, but a moment, a memory, a story.

We believe in warmth, intentionality, and aesthetics. Our team doesnt just sell jewellery, they guide, style, and connect. Every team member is an extension of our brand values: sophistication, soul, and service.

If youre passionate about jewellery, fashion, or hospitalityand want to grow in a deeply creative and thoughtful environment, wed love to meet you.

Tamannaah Fine Jewellery is seeking Senior Client Advisor to lead our flagship Mumbai boutique. As the face of the brand in-store, you will ensure that every interaction reflects our values of modernity, storytelling, and meaningful luxury. You will manage operations, mentor the team, and deliver a client experience that is personal, elevated, and style-led.

Key Responsibilities:

• Lead the day-to-day operations and ensure the store environment is elegant, welcoming, and inspiring.
• Cultivate a deeply personalised client experience that blends hospitality, education, and styling.
• Manage and coach a small team to uphold a high standard of service and storytelling.
• Oversee inventory management, client appointments, and daily operational flows.
• Plan and host in-store events and styling sessions in collaboration with the brand team.
• Report on store performance and customer insights to head office.
• Assisting customers in their jewellery selection and purchase journey.
• Build and maintain relationships with customers and handle customer inquiries and issues promptly and professionally.
• Develop post-purchase communication with clients to ensure satisfaction and promote loyalty according to company standards.
• Work with the larger Tamannaah Fine Jewellery team to define and refine store processes and standard operating procedures

Skill Set:

• Leadership & team management
• Highly organised and process-driven
• Clienteling & relationship-building
• Strategic thinking with an entrepreneurial mindset
• Visual merchandising sensibility
• Excellent communication & presentation skills
• Proficiency with CRM and retail POS systems
• Strong problem-solving and conflict resolution ability

Experience Required:

• 5+ years in luxury retail or fine jewellery
• Prior store management experience
• Strong fashion, styling, or hospitality sensibility

What You'll Bring:

• A natural sense of leadership rooted in empathy, vision, and calm authority.
• A client-first mindset that sees luxury as service, not status.
• A personal passion for storytelling through jewellery, design, or fashion.
• A strategic eye for business while staying grounded in everyday operations.
• The desire to build not just a storebut a community.