Senior Claims Specialist

Position Name - Senior Claims In-charge

Location - Bangalore

Experience Range - 12 years+

Mandatory Requirement:

• Educational Background: A bachelors degree in business, insurance, finance, or a related field is preferred.
• Experience: 12-15 years of experience in General insurance Claims, Team leader qualities.

Job Roles and Responsibilities:

Responsible for leading and overseeing end-to-end claims operations for the South Zone, ensuring efficient handling of complex and high-value claims while maintaining service quality, compliance, and team performance.

Key Responsibilities

• Overall supervision of claims operations for Bengaluru and Chennai branches
• Strategic handling and review of Bankers Indemnity, Fire, and Engineering and other line of
• business claims
• Review of large, complex, and escalated claims and settlement strategy
• Coordination with insurers, surveyors, and insured
• Ensuring compliance with internal processes, policy terms, and regulatory norms
• Mentoring and performance management of regional claims teams
• Key Performance Indicator
• Claims TAT adherence
• Reduction in claim escalations and re-openings
• Settlement ratio for high-value and complex claims
• Team productivity and retention
• Audit & compliance.

Qualification and Experience

• Certifications: Relevant certifications from III
• Technology Proficiency: Proficient in using claims management systems, CRM software, and
• Microsoft Office suite (Word, Excel, Outlook, etc.).

Other Details:

• Work from office