Senior Change & Release Manager - ITSM

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

About the Role

Workday is looking for a strategic, driven, and inspiring individual contributor with proven expertise in managing and automating change and release management practices within a complex, multi-cloud production environment. This role is pivotal in shaping a high-performing team focused on compliance, operational efficiency, and automation. 

As part of a global team of domain experts and process architects, you will join a community passionate about innovation and collaboration. In this role, you will lead the development, enhancement, and consistent application of gold-standard change and release management practices across Workday’s Product & Technology organization.

About You

Responsibilities:

• Lead the design, implementation, and management of ITSM processes, with a strong emphasis on change and release management best practices, ensuring alignment with industry standards and the organization's needs.

• Provide expert-level support and guidance on Jira/JSM capabilities, including advanced configuration, development, and automation to support change and release workflows.

• Lead projects to automate and enhance change and release processes, integrating DevOps principles to improve efficiency and speed of delivery.

• Mentor and guide team members, fostering a collaborative and high-performing environment.

• Manage process documentation lifecycle, updates, etc..  

• Support US and Ireland teams in executing critical and strategic programs.  

• Support the US and Ireland team for weekly service updates and CAB governance (including leading CAB meetings). 

• Participate in the global 24x7 operations (aka on-call rotation) to govern emergency releases to address critical customer issues 

Basic Qualifications:

• Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent experience.

• 8+ Years of experience in IT Service Management process frameworks such as ITIL, COBIT etc with strong experience in process improvement.

• 5+ years of strong, hands-on experience in  leading high impact CAB meetings, driving effective decisions and seamless coordination

• 3+ years of experience working on Change/Release Management process operations and leading Root Cause Analysis as part of a global team.

• 2+ years of experience with Jira/JSM product capabilities, including advanced configuration, development, and automation for change and release management.

• Excellent communication, collaboration, and leadership skills.

• Proactively identifies opportunities to optimize workflows and boost productivity.
   

Other Qualifications:

• Strong familiarity with software engineering principles, Source Code Management, DevOps, CI/CD pipelines, Infrastructure as Code and Technical Operations

• ITIL certification is a plus

• Understanding of data centers, cloud platforms, software deployments, observability tools, and databases.

• Ability to assert and hold one’s ground in the matters of policy enforcement, industry best practices and compliance 

• Experience in a SaaS environment.

• An advantage would be: Some foundational knowledge of AI and a curiosity about AI agents, with any hands-on exposure being a significant benefit.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!