Senior Business Associate

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

• Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.

• Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.

• Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.

• Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey!

Roles and Responsibilities:

• Life Cycle Initiatives: Lead the life cycle activities like VOP / VOC & RNR activities for the category and cross-functionally coordinate to align on output.

• Risk Management: Responsible for Delivery of Partner and Customer concerns and addressing them efficiently by providing proper solutions on SLA adherence and other escalations.

• Team management: Manage a high-performing team of 5-8 individuals focused on targets & KRA’s. Track team efficiency and service quality continuously, implementing corrective actions and improvements as needed.

• Central Team Initiatives: To act as a POC for centrally driven initiatives like camps, Partner communications, support research activities for partner & customer community.

• Process improvement: Identify, build and enforce Standard Operating Procedures and policies to support the activity and solve prevalent issues.

• Retention: Will be involved in supply/customer  retention activities like calling, partner engagement validation, zonal wise supply fulfillment, customer retention, etc

• Market intelligence: Gather market and competitive intelligence from various sources and create actionable insights.

Skills 

• Knowledge of supply chain systems, processes and data, and business operations

• Fluency in Tamil is mandatory

• Analytical skills and a capacity to work with large data sets

• Exceptional drive, excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing, and to immediately contribute in a team environment

•  Ability to manage multiple priorities and perform well in a fast-paced environment, while maintaining a high level of client focus

• Willingness to roll up sleeves and get hands dirty by being on the field most of the time.

• Strong work ethic and high attention to detail, with a desire and demonstrated ability to learn

• Strong numerical and analytical skill

• Strong  Excel experience