Senior Brand Associate – B2B Customization & Vendor Operations

About the Role

The role will support the Customization Workstream for B2B Large Corporate Orders and Vendor Operations for Kitchen, Beauty, and Personal Care Appliances (PCA) GLs . The associate will work closely with internal stakeholders across Product, Vendor Ops, and Supply Chain teams to ensure seamless execution of customized bulk orders for enterprise customers and day-to-day operational hygiene for vendor partners.

This is a 50:50 split role balancing executional ownership of the customization program and operational support to maintain vendor performance metrics across designated GLs.

Key Responsibilities

1. B2B Customization Workstream (50%)

• Support end-to-end execution of large corporate orders, including requirement gathering, customization brief consolidation, and coordination with brands and vendors.
• Liaise with vendors, design teams, and 3P partners to ensure product customization (packaging, bundling, engraving, labeling, etc.) is completed within agreed SLAs.
• Track order progress, maintain status dashboards, and raise proactive flags to mitigate risk to delivery timelines.
• Partner with the Business Development and Category teams to create repeatable SOPs for future large-order handling.
• Identify process gaps and drive continuous improvement initiatives to simplify the customization workflow.

2. Vendor Operations Kitchen, Beauty & PCA GL (50%)

• Support day-to-day vendor operational hygiene including purchase order (PO) tracking, ASN and GRN issues, inventory reconciliation, and payment query resolution.
• Partner with Vendor Managers and Ops Finance to ensure timely resolution of disputes and maintain healthy vendor scorecard metrics.
• Monitor inbound performance , order confirmation rates, and defect metrics; raise tickets or coordinate with stakeholders for resolution.
• Support onboarding and catalog hygiene for new vendors or ASINs as per GL priorities.
• Maintain a weekly operating rhythm tracking SLAs, exceptions, and key input metrics across all assigned GLs.

Basic Qualifications

• Bachelors degree with 3-4 years of experience in operations, supply chain, or vendor management.
• Strong communication and coordination skills; ability to manage multiple stakeholders and priorities.
• Working knowledge of Excel, SQL (preferred), and data reporting tools.
• High ownership mindset and ability to deliver in fast-paced, ambiguous environments.

Preferred Qualifications

• Prior experience in B2B order management , customization projects , or vendor operations .
• Demonstrated ability to identify process bottlenecks and propose data-backed solutions.
• Exposure to consumer goods categories (Kitchen, Beauty, or PCA) will be an advantage.

Key Success Metrics

• On-time and error-free delivery of customized B2B orders.
• SLA adherence for vendor operations metrics (PO confirmation, ASN/GRN compliance, invoice processing).
• Reduction in manual interventions through process simplification.
• Partner feedback on responsiveness and reliability.

Leadership Principles in Action

• Ownership: Takes complete responsibility for execution and follow-through on commitments.
• Bias for Action: Acts with urgency to resolve bottlenecks and maintain delivery timelines.
• Earn Trust: Builds strong working relationships with vendors, brands, and internal teams.
• Deliver Results: Focuses on accuracy, timeliness, and measurable improvement in operational KPIs.