SENIOR BRANCH MANAGER - MGP

Muthoot

4 - 8 years

Lucknow

Posted: 27/06/2025

Job Description

• Ensure proper handholding and timely/continues training of the team.

Encourage acquiring and sharing of knowledge by team member and

proactively participate in knowledge sharing for the development of business

and career progression of team. Be a role model for subordinates and peer

group.

• Achieve branch targets and ensure profitability of the unit. Ensure quality of

business and operational efficiency through process adherence.

• Maintain regular & continuous relationship with existing and potential

customers; constant study of the market and identify market trends to –aid

innovation and /or to meet the need(s) of customers by up-sell/cross-sell of

products. Initiate, implement/coordinate and participate in marketing for

achieving the above.

Achieve customer delight through efficient customer service. Retain existing

customers and acquire new continuously. Collaborate with various departments

to ensure smooth functioning of the branch.

• Ensure operational adherence as per manual of instruction and laid down

policies and practices. Mitigation and prevention of risk (material & people) by

early and timely detection of fraud(s) and up-hold the vision and values of the

organization and goodwill of customers.

• To ensure organization revenue flow and protect customers long term interest

by regular follow, minimal in melting loss and judgmental skill in appraisal of

gold.

• Suggest and implement cost effective marketing activity specific to the region

and increase the customer walk-in and conversion of transaction.

• Efficient maintenance of branch books of accounts, documents and statutory

records and upkeep of branch premises and physical assets. Liaison and

coordination with statutory authorities and /or external agencies and ensure

compliance adherence, rule of law.

About Company

Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.

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