SENIOR BRANCH MANAGER - MGP
Muthoot
4 - 8 years
Lucknow
Posted: 27/06/2025
Job Description
• Ensure proper handholding and timely/continues training of the team.
Encourage acquiring and sharing of knowledge by team member and
proactively participate in knowledge sharing for the development of business
and career progression of team. Be a role model for subordinates and peer
group.
• Achieve branch targets and ensure profitability of the unit. Ensure quality of
business and operational efficiency through process adherence.
• Maintain regular & continuous relationship with existing and potential
customers; constant study of the market and identify market trends to –aid
innovation and /or to meet the need(s) of customers by up-sell/cross-sell of
products. Initiate, implement/coordinate and participate in marketing for
achieving the above.
Achieve customer delight through efficient customer service. Retain existing
customers and acquire new continuously. Collaborate with various departments
to ensure smooth functioning of the branch.
• Ensure operational adherence as per manual of instruction and laid down
policies and practices. Mitigation and prevention of risk (material & people) by
early and timely detection of fraud(s) and up-hold the vision and values of the
organization and goodwill of customers.
• To ensure organization revenue flow and protect customers long term interest
by regular follow, minimal in melting loss and judgmental skill in appraisal of
gold.
• Suggest and implement cost effective marketing activity specific to the region
and increase the customer walk-in and conversion of transaction.
• Efficient maintenance of branch books of accounts, documents and statutory
records and upkeep of branch premises and physical assets. Liaison and
coordination with statutory authorities and /or external agencies and ensure
compliance adherence, rule of law.
About Company
Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.
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