Senior Associate-Support Specialist
Genpact
5 - 10 years
Gurugram
Posted: 08/07/2025
Job Description
Responsibilities
Provide friendly and personable first and second-level support to CRM users and business teams across the globe by answering queries, providing resolution, and also managing expectations.
Provide troubleshooting solutions for the CRM tool issues that affect usage. Reproduce issues in-house and respond to stakeholders in a timely manner.
Analyze complex functional and technical user issues, identify problems, and develop and implement logical conclusions and effective solutions.
Escalate incidents that cannot be resolved based on specified time frames to relevant team members.
Identify, analyze, and document solutions to reoccurring field issues for internal communications and inclusion in support knowledgebase for Service Center triage and resolution.
Strong collaboration skills and a highly motivated team player. Ability to take initiative and find ways to get things done.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).