Senior Associate | Workday Operate | Mumbai | Human Capital as a Service/ Operate

Job Overview
Its an exciting time to be part of the Digital and Technology Human Capital Management and Services team with global initiatives focused on process transformation, employee experience and data & insights. This position reports to the D&T Manager HR and is responsible for configuring and supporting Workday HCM and other HR systems and processes that enhance user experience, support HR process and technology efforts and deliver value to our global workforce. This role is expected to demonstrate high proficiency in system knowledge/configuration, problem solving, process/data analysis, and communication skills. Youll work collaboratively across teams to provide recommendations on aligning technical solutions to business opportunities.
Job Responsibilities

Analyst resource for global HR system process, data and technology projects
Day to day operational support of HR systems and ensure system health and sustainability
Utilize Workday HCM functional expertise to troubleshoot issues and identify solutions (business process configuration, complex calculated fields, integrations, EIB(s), etc.)
Consultant for global HR systems, data, and processes - identify and articulate process impacts on technology/data and potential constraints
Partner with business to define functional requirements including data, configuration and integration needs and translate into recommendations and technical specifications
Partner with business to understand pain points, prioritize requirements, and identify opportunities to improve processes/gain efficiency by leveraging existing and new functionality
Successfully deliver prioritized initiatives through discovery, planning, implementation, testing and stabilization
Responsible for quality assurance, creation of test scripts, testing execution, and ensuring user acceptance for system solutions
Develop technical documentation supporting system or processes changes
Communicate system or process changes to users with varying technical knowledge
Advocate and influence HR solutions and inform on new trends and technologies


Education & Experience

Bachelors degree in CIS (Computer Information Systems) or MIS (Management Information Systems) preferred
Minimum years of related experience required: 3+ supporting/delivering complex IT solutions
Preferred years of related experience: 5+ supporting/delivering complex IT solutions


Specific Job Experience or Skills Needed

Experience configuring, solutioning and supporting Workday Compensation required
Workday HCM Core experience desired
Ability to work with contractors and 3rd party vendors to ensure a quality result on projects and enhancements
Ability to gather and translate business requirements into specifications
Demonstrated ability to analyze, design, configure and support data, processes and technology
Experience supporting stabilization and ongoing production support of technical solutions
Proven ability to manage multiple tasks/activities and prioritize appropriately
Well-developed interpersonal and communication skills with technical and business partners at all levels
Demonstrated ability to work independently as well as in a collaborative team environment
Experience working in a global company


Competencies/Behaviors required for job

Excellent interpersonal skills with a high degree of tact and diplomacy
Be able to effectively work with ambiguity
High learning agility
Be able to define business requirements and collaborate across global teams
Problem solver and work with minimal guidance
Highly organized individual with a process improvement and client service mindset
Proven ability to work successfully with global, cross-functional project teams and translate complex business analysis into actionable recommendations through to implementation
Ability to train, guide and mentor others
Results oriented with a track record of accomplishments and ability to problem solve and overcome challenges
High integrity, sound judgment and discretion regarding confidential information
Ability to think critically, proactively, and manage multiple priorities
High initiative and passion for improving business systems and processes