Senior Associate

PWC

5 - 10 years

Mumbai

Posted: 22/11/2024

Job Description

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Senior Associate

Job Description & Summary

A career within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.

Professional and educational background 
 Preferred consulting background (Big 4 - SC / Senior Associate level; Accenture
Strategy or ATK - Tenured Analyst or entry level consultant level)
 Alternatively industry background (B2C companies - sectors of FS & Insurance,
or hospitality, travel, telecom, retail, health & wellness); requires more number
of relevant work ex years if from industry background
 Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier
II - IIT SOM / XIMB / NM - more number of years of relevant work ex and
references required
Work experience areas:
 Critical must-haves:
o Market sizing and market entry strategy
o ANY OF : Design of Customer Experience design AND / OR Customer
analytics (Segmentation, Sales, Marketing, Service) resulting in clear
business outcomes AND / OR Contact (Call) center design, conversion
rate & process improvement
o Business casing / business modeling experience
o Sales uplift / revenue growth 
o If from a consulting background, should have led individually large
workstreams or small projects (such as market entry strategy, sales
process design to execution, digital channel sales uplift for a specific
product line etc.)

 Good-to-haves:
o Multi-channel management, retail store operations management
o Experience with startups / front office technologies / payment solutions
o Digital Marketing improvement
o Loyalty program design and roll out
o Marketing RoI improvement

Core skills & behaviors:
 Strong analytical and problem solving capability
 Excellent communication skills - verbal, written, leadership communication
 Strong PPT and Excel skills
 Strong individual contributor & as a good to have
 Interacting and effectively managing senior client stakeholders
 Willingness to stretch, high learning agility (comfort with learning at speed) and
can-do attitude

Mandatory Skill Set-management consulting
Preferred Skill Set-Performance marketing, digital marketing, content handling
Year of experience required-4
Qualifications-MBA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Management Consulting

Optional Skills

Digital Market

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

About Company

PricewaterhouseCoopers (PwC) is a global professional services firm providing audit, tax, and consulting services. PwC helps organizations manage financial risks, comply with regulations, and improve performance through its expertise in industries like finance, healthcare, and technology.

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