Senior Associate, People Services (P&C Hub)

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

HOW YOU WILL CONTRIBUTE -

This role provides administrative support to all P&C Centers of Excellence, including Benefits. Key duties include processing compliance filings, conducting audits, managing CALA benefits escalations & administration, updating Ciena’s intranet pages, and overseeing the Freshdesk ticketing system. The position also handles employee queries related to People Connect policies and processes, supports employee engagement and relations, and collaborates with internal teams and external partners.

REQUIRED SKILLS -

• Process bi-weekly payroll files with accuracy and timeliness
• Handle FSA/HSA fundings and ensure proper allocation
• Oversee CALA benefits administration and resolve related queries
• Manage the Freshdesk ticketing system for efficient case resolution
• Prepare employment contracts and manage a seamless candidate experience from offer through to on-boarding
• Responsible for ensuring Background Checks are completed on Time including follow-up with the agency on a regular basis and closure of insufficiencies
• Interface with key internal and external partners i.e. Payroll, Legal, Facilities and IT etc. to ensure coordinated on-boarding, separation and other key actions
• Ensure documentation is filed appropriately and is SOX/ISO compliant
• Responsible for Workday support to employees/managers and any Workday actions
• Deliver initiatives to improve the employee experience with HR by identifying and proposing solutions that improve our service delivery model

MUST HAVES -

• Strong Excel Skills
• Strong PC skills
• Process bi-weekly payroll files with accuracy and timeliness
• Handle FSA/HSA fundings and ensure proper allocation
• Oversee CALA benefits administration and resolve related queries
• Manage the Freshdesk ticketing system for efficient case resolution
• Ability to problem solve, critical thinking skills
• Strong follow through skills
• Good judgment
• Ability to communicate effectively

ASSETS -

• Highly organized
• Ability to multi-task in fast pace environment
• Ability to work independently or as part of a team
• Quick Learner
• Enjoys Administrative Tasks
• Strong initiative

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard.  Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.