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Senior Associate Operations Automation

JP Morgan

8 - 10 years

Bengaluru

Posted: 06/09/2025

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Job Description

You are a strategic thinker passionate about driving solutions in Common Capabilities - Centre of Excellence. You have found the right team.

As a Content Management Professional within our Inspire Product team, you will be responsible for setting and improving our organizational objectives and ensuring their consistent accomplishment.

Job Responsibilities:

  • Liaise with Product owner, business users, and COE members to identify and document business requirements for templates and support issues.
  • Optimize template setup using product features based on user/stakeholder requirements.
  • Navigate complex/nested JSON/XML structures.
  • Understand credit, fee, client onboarding concepts, and private banking products.
  • Be control-oriented with risk/compliance awareness in content management.
  • Ensure content compliance with tagging and navigation for visually impaired under the American Disability Act.
  • Conduct training and awareness sessions for new hires and staff refreshers.
  • Coordinate with compliance and control functions for regulatory audits/requests/initiatives.
  • Support deployment activities and test business rules.
  • Develop and support templates and documents.
  • Collaborate in a diverse environment to create solutions for global customers.

Required qualifications, capabilities and skills 

  • At least 8 years of experience in the software industry with a focus on customer communication and related technologies with  3 years of hands-on experience with Quadient tool or similar content management tools.
  • Extensive experience in Java scripting.
  • Minimum education qualification – B.Tech. /BE/ B.Sc. / M.Sc./B.Com/M.com Graduate.
  • Good command of MS-Word, Acrobat PDF, and MS-Excel.
  • Effective communication and presentation skills.
  • Agile work experience (Scrum or Kanban) 
  • Analytical skills and attention to detail in written documentation.
  • Self-motivated, driven to learn and achieve targets and deliverables.

Preferred qualifications, capabilities and skills 

  • Strong knowledge of wealth management business/private banking.
  • Excellent team player, open-minded, and willing to share information, knowledge, and expertise.

About Company

JP Morgan Chase & Co. is one of the world's largest and most prestigious financial institutions, headquartered in New York City. It operates in over 100 countries, providing a wide range of financial services including investment banking, asset management, commercial banking, and wealth management.The company serves corporations, governments, institutions, and individual clients, offering expertise in areas such as mergers and acquisitions (M&A), securities trading, and credit management. Known for its global reach and financial strength, JP Morgan is a leader in innovation and sustainability within the banking industry.

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