Senior Associate - Master Data Management

Responsibilities

Manage vendor master and customer master data and ensure smooth delivery of day-to-day work which is assigned (add / update / extend / deactivate).
Highlight and take appropriate help from the Lead on SOP deviations or issues
Take independent ownership of performance against all the assigned Master data processes and key categories such as hierarchies.
Accountable for the quality and accuracy
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Be responsible for maintaining the SLA of each period and the delivery performance
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Update /maintain the departmental procedures (SOPs) tools, and metrics for the master data team
Identify gaps/missing information and coordinate with client stakeholders to fill those gaps

Preferred Qualifications

Good customer handling skills
Good understanding of Master Data Management activities across service lines and platforms.
Basic understanding of Source-to-pay (S2P), Order-to-cash (O2C) and Record-to-report (R2R).
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues