Senior Associate - IB Support

Genpact

5 - 10 years

Jaipur

Posted: 18/06/2025

Job Description

Responsibilities

Overall responsibility for quality and timeliness of process delivery.
Manage the Installed Base data for stakeholder.
Works as an admin for the IB application and work towards data quality improvement & provide data insights and analysis.
Gain understanding of processes, process upstream/downstream, different logics and general operating environment.
Responsible to demonstrate capacity for critical thinking and analysis.
Provide AdHoc support to Customer requirements.
To provide improvement ideas for the process & ready to learn digital tools like Python.
Close Interaction with Customer & business.
Able to manage clients independently
Endeavor to maintain a high VOC Voice of Customer Score.
Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment
Creating and maintaining a positive & open work environment

Minimum Qualifications

Post Graduate or Graduate degree or equivalent qualification.
Good Knowledge of data management, MS Excel, Python are preferable.
Good Communication skills.

Preferred Qualifications

Problem solving skills with customer centric approach Demonstrated proficiency with written English and with neutral English accent
Must be able to work on a flexible schedule (including weekend shift )
Strong attention to detail.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.