Senior associate

Responsibilities

Responsibilities 

•    Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from the fraud detection systems and controls. This includes out of pattern card spend or anomalous account activities. 
•    Perform a reasonable investigation on alerts using all tools available to decision a review in a timely manner per designated SLA’s
•    Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review
•    Complete understanding of policy and procedures and familiarity with fraud investigation and case management tools
•    Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
•    Adaptability to learn new processes, concepts and skills and an eye for detail
•    Consistently achieve/exceed quality standards for investigations
•    Participate in ad hoc projects/assignments as necessary
•    Client interactions via training, conference calls, emails, etc.  

Qualifications 
Minimum qualifications 

•    Graduate: Any Stream
•    Experience with Microsoft Office/ Google suite 

Preferred qualifications  
•    
•    Required relevant experience working on Fraud Detection/Mitigation for financial institutions
•    Working knowledge of Claims/Disputes/Chargeback will be an advantage 
•    Excellent communication skills (English) and an ability to compose a grammatically correct, concise and accurate written response
•    Good interpersonal skills, with the ability to communicate transactional issues correctly and clearly to both internal and external customers
•    Basic knowledge of Banking Industry & Regulatory Environment including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc.
•    Ability to articulate research findings and detail them out as per need
•    Ability to maintain high levels of confidentiality and data security standards