Senior Associate

Genpact

5 - 10 years

Gurugram

Posted: 20/11/2024

Getting a referral is 5x more effective than applying directly

Job Description

Responsibilities

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Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:

Domain Experience: BFSI

Channel Experience: Voice (International Voice Process)

Work Experience: Relevant experience in International Voice process

Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.

Typing Speed: >25 WPM

Shift:Rotational shifts

Attitude: Customer and Solution Centric, patient & empathetic, eye for detail

Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word

Change Management:Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.

Use available information and tools to validate identity of the caller to safeguard Member information.

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.

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