Senior Associate
Genpact
5 - 10 years
Gurugram
Posted: 28/06/2025
Job Description
Responsibilities
-
Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from the fraud detection systems and controls. This includes out of pattern card spend or anomalous account activities.
-
Perform a reasonable investigation on alerts using all tools available to decision a review in a timely manner per designated SLAs
-
Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review
-
Complete understanding of policy and procedures and familiarity with fraud investigation and case management tools
-
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends
-
Adaptability to learn new processes, concepts and skills and an eye for detail
-
Consistently achieve/exceed quality standards for investigations
-
Participate in ad hoc projects/assignments as necessary
-
Client interactions via training, conference calls, emails, etc.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
Services you might be interested in
One-Shot Campaign
Reach out to ideal employees in one shot!
The intelligent campaign for reaching out to the ideal audience to whom you can ask for help (guidance or referral).