Senior Associate
Genpact
5 - 10 years
Gurugram
Posted: 20/11/2024
Job Description
Responsibilities
Servicing inbound phone enquiries from Members requesting service & support with, but not limited, to:
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Domain Experience: BFSI
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Channel Experience: Voice (International Voice Process)
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Work Experience: Relevant experience in International Voice process
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Communication & Comprehension Competencies: Versant Level 5 (58+) - during times of rapid hiring requirements, scores of 55-57 will be considered.
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Typing Speed: >25 WPM
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Shift:Rotational shifts
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Attitude: Customer and Solution Centric, patient & empathetic, eye for detail
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Tool/Application Experience: Reasonable understanding of working with Google Sheet and Google Doc and/or Microsoft Excel and Microsoft Word
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Change Management:Flexible and adaptable to the evolving needs of a high-growth and fast paced organization environment.
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Use available information and tools to validate identity of the caller to safeguard Member information.
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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