Senior Associate - Fraud (Practitioner)

Responsibilities

Thorough research of account for identification of red flags and taking appropriate steps as per set protocols.
Communicate with other departments regarding the case as per procedures laid down via email.
Accurately annotate each case investigation to banking tools to correctly capture the details of the case.
Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Consistently achieve/exceed quality standards for investigations Agents are expected be up to date on latest fraud modus operandi that are currently trending in the market.
Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Follow SOP and consistently achieve/exceed quality standards for investigations.
Participate in ad hoc projects/assignments as necessary.
Mentor new joiners with their doubts / clarifications.
Perform quality evaluation of new hires

Minimum Qualifications

High School Graduate or Equivalent. Bachelors Degree (Preferred)
Experience in Fraud Detection / Backend Ops.
Experience in transaction analysis

Preferred Qualifications:

Adaptability to learn new processes, concepts and skills and an eye for detail.
Keen attention to detail & risk identification.
Good communication both written and verbal English skills.
Ability to compose a grammatically correct, concise and accurate written response.
Analytical & problem-solving skills.
Basic knowledge of Banking Industry & Regulatory Environment.
Ability to effectively manage time and individually prioritize multiple tasks of competing priority.
Ability to maintain high levels of confidentiality and data security standards.
Understanding of Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.

Why join Genpact?

Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation

Make an impact Drive change for global enterprises and solve business challenges that matter

Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.