Senior Associate-Customer Service Operations

Provide excellent customer service to our customers.

Resolve and respond to customer inquiries, request and problem escalations.

Provide support to update data on customer portals proactively and through email/chat request

Maintain a thorough understanding of client process and policies

Reproduce customer issues and escalate product bug.

Responsible to demonstrate capacity for critical thinking and analysis.

Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

Prepare and publish reports in the team

About Company

Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.