Senior Associate-Customer Service
Genpact
5 - 10 years
Gurugram
Posted: 11/20/2024
Job Description
Responsibilities
Customer service skillset, someone who can interact and talk to Genpact customers over the phone and email and guide customers to complete documentation to close medical device recalls.
Document all customer interaction in a defined format
Actioning the call outcome & do a diligent follow up on it
Work with cross functional teams to drive FMI closures.
Document all customer interaction in a defined format approved by customer.
Respond to customer queries through email and calls.
Strictly follow SOP & adhere to frequent changes.
Ready to take extra initiatives within team.
Maintain a thorough understanding of client process and policies.
Provide excellent customer service to our customers.
Responsible to demonstrate capacity for critical thinking and analysis.
Responsible to showcase strong work ethic.
Minimum Qualifications
Full professional knowledge of required language (C1 or higher)
Very good knowledge of English
Bachelors Degree or equivalent
Ability to work under pressure in a dynamic environment.
Microsoft Office proficiency, especially Excel.
Ability to be hardworking and to think outside the box.
Excellent proven interpersonal and teamwork skills.
Excellent verbal and written communication skills.
Capable of inventive problem solving, while remaining customer focused.
Cultural awareness in a diverse and international environment.
Thirst for learning
Preferred Qualifications
Multilingual preferred
Customer service experience in healthcare
About Company
Genpact is a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage.
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