Senior Associate- UiPath Support

Genpact

5 - 10 years

Noida

Posted: 17/12/2024

Job Description

Responsibilities

Supporting UiPath RPA platform.
Experience in ServiceNow, similar ITSM tools.
ITIL certifications preferred.
End user issue analysis, follow up and provide resolution.
Co-ordinate end to end written response between internal teams and clients externally.
Off shore support with rolling shift.
Managing the tickets & ensure SLAs are met.
Experience in web application support experience in a technical/functional support environment.
Experience troubleshooting web applications and strong hold on SQL (SQL Server).
SQL knowledge, and ability to run queries.
Excellent understanding of how web applications work.
Excellent technical and analytical skills.
Solid experience in problem analysis and resolution of software problems.
Proven ability to function in a proactive environment.
Must excel in a fast-paced, agile environment where critical thinking and excellent problem-solving skills are required for success.
Innovative thinker who is positive, proactive, and readily embraces change.
Ability to handle clients professionally during all interfaces.
Excellent written and verbal communication skills.

Minimum Qualifications

UiPath Platform Support i.e., UiPath installation and Orchestrator management
AWS Skills
Python
Power Shell
Network skills
Experience developing and testing software on a Windows platform including hands-on programming experience in Process Automation Software- UiPath
Understanding of Robotics process automation tool UiPath
Ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution.
Willingness and ability to blend business analysis with the hands-on configuration of automated processes in the Automation Software Products.
Good communication skills with the ability to present technical details to a non-technical audience.
Ability to talk to the client and get the Business Requirements
Performs code reviews. Communicates and enforces coding standards

Preferred Qualifications

Certification in leading RPA Products e.g., UiPath, Automation Anywhere or Blue Prism certifications
VB script and Macro experience
Incident management
Familiarity with service management tools like JIRA and ServiceNow

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.