Senior Associate - Return logistics specialists

Responsible a high level on incoming Return requests in a timely manner

Manage an active case load of approximately 150+ active RMAs on a regular basis.

Apply for RA (Return Authorization) numbers with our Clients/3PL/distributor and vendor partners.

Regularly follow up with distributors/vendors for all pending return authorizations to ensure they are processed in a timely manner.

Escalate to management and unresolved and/or aging RMA requests that exceed any specified timeframes.

Build and improve relationships with vendor partners in order to maintain awareness of all returns processes and expectations.

Accurately process all Return requests and update SAP orders accordingly

Create credit memos and offsetting debit memos in SAP for all approved RMAs.

Identify and troubleshoot complex RMA issues (lost shipments, damages, partial credits, subscription cancellations, etc.)

Work with distributors and/or vendor partners on discrepancies (returns that fail to meet authorized guidelines)

Prepare pre-paid courier labels for non-complex, low-value orders and send to customers.