Senior Associate - Remote WindTech Engineer

Monitor the 1st tier product support queue in ServiceNow and claim any unassigned cases that is in the queue

Understand the need (s) of the case creator from a technical and admiration standpoint where the requestor need assistance / information

Write the technical documentation to provide resolution / information to the requestor and resolve the case in ServiceNow

Triage the case to concerned technical team if case requires additional inputs from other support team

Manage the overall case Touch Time, Turn Around Time and closure of the case that is assigned.

Updating data related to field contacts of wind farms in e-SCADA platform

Correcting life census of wind turbines by connecting remote desktop of particular windfarm

Creating and distributing special instructions developed by product engineering team to the field team and customers

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.