Senior Associate - Delivery

Roles and Responsibilities:  upGrad is looking for people passionate about management, technology, the future, and education to help shaping learning experience for working professionals to stay sharp and stay relevant and help build the careers of tomorrow. To be successful as an Academic Associate, you will need to be able to work on tight deadlines, be competent in using Microsoft Office applications such as Word and Excel, and have exceptional verbal, written, and presentation skills.

The job will include the following responsibilities:

● Manage day to day operations for a smooth academic delivery consisting of project feedback, doubt resolution, live sessions, mentoring and vendor management.

● Deliver projects and products within budget, timeline, and resource constraints.

● Create and sustain a network of professional freelancers and industry experts for grading, conducting live sessions, Mentorship, etc.

● Maintain and monitor quality, project plans, project schedules, budgets and expenditures.

● Coordinating with cross discipline team members to make sure that all stakeholders are on track with project requirements, deadlines, and schedules.

● Preparing status/weekly reports by gathering, analyzing and summarizing relevant information.

● Work with Technology team to automate dashboards, analyze and interpret data. Apply knowledge and experience along with the analytical approach to diagnose and resolve issues in unique and complex customer environments.

Profile requires:

● Ability to deliver projects and products within budget, timeline, quality and resource constraints

● Knowledge of MS Office Suite, MS Excel is a must

● Exceptional verbal, written and presentation skills.

● Ability to work on multiple tasks independently

● Strong customer-focus and problem-solving attitude

Why Join upGrad At upGrad, we’re shaping the careers of tomorrow at Asia’s largest integrated higher ed company. Join our Student Success team to:

● Be a Learner Advocate: Serve as the first line of support and help learners succeed

● Gain Cross-Functional Exposure: Work closely with operations, academic, and tech teams

● Build a Career in EdTech: Learn, grow, and contribute in a mission-driven, highgrowth environment

● Experience Growth: Access continuous learning and internal career mobility opportunities

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need.