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Senior Associate - Customer Service Operations

Genpact

5 - 10 years

Gurugram

Posted: 03/08/2025

Job Description

Responsibilities

  • Provide excellent customer service to our customers.

  • Resolve and respond to customer inquiries, request and problem escalations.

  • Provide support to update data on customer portals proactively and through email/chat request

  • Maintain a thorough understanding of client process and policies

  • Reproduce customer issues and escalate product bug.

  • Responsible to demonstrate capacity for critical thinking and analysis.

  • Responsible to showcase strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment

  • Prepare and publish reports in the team

  • Candidate should be comfortable with 24*7 shift timings.

Qualifications we seek in you!

Minimum Qualifications

  • \u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{88}\" paraid=\"552826432\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Provide excellent customer service to our customers.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"2\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{94}\" paraid=\"923545292\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Resolve and respond to customer inquiries, \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">request\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> and problem escalations.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"3\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{100}\" paraid=\"1768695236\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Provide support to update data on customer portals proactively and through email/chat request\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"4\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{106}\" paraid=\"1962005082\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Maintain a thorough understanding of client process and policies\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"5\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{112}\" paraid=\"2082452502\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Reproduce customer issues and escalate product \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">bug\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"6\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{118}\" paraid=\"1733081007\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Responsible \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">to demonstrate\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">capacity\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> for critical thinking and analysis.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"7\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{124}\" paraid=\"87012091\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Responsible to \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">showcase\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"8\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{130}\" paraid=\"301075218\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Prepare and publish reports in the team\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"9\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"}' data-listid=\"1\" role=\"listitem\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 0px 24px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr; display: block; font-size: 12pt; font-family: Aptos, Aptos_MSFontService, sans-serif; vertical-align: baseline;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{136}\" paraid=\"694012536\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">Candidate\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> should be comfortable with 24*7 shift \u003C/span>\u003Cspan class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; background-position: 0px 100%; background-repeat: repeat-x; border-bottom: 1px solid transparent;\">timings\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">.\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":160,\"335559740\":278}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 23.1667px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/li> \u003C/ul> \u003C/div> \u003Cdiv class=\"OutlineElement Ltr SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{142}\" paraid=\"1113731543\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 8px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"auto\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; font-size: 12pt; line-height: 20px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 12pt; line-height: 20px; font-family: Aptos, Aptos_EmbeddedFont, Aptos_MSFontService, sans-serif;\">\u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"OutlineElement Ltr SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{146}\" paraid=\"78501521\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 8px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"none\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: rgb(47, 84, 150); font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif; font-weight: bold;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Qualifications we \u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">seek\u003C/span>\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\"> in you!\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif; color: rgb(47, 84, 150);\">\u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"OutlineElement Ltr SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; position: relative; direction: ltr;\"> \u003Cp class=\"Paragraph SCXW47956733 BCX0\" paraeid=\"{577bc52b-fe40-4766-a52e-fc11230fd9d4}{152}\" paraid=\"1370548362\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px 0px 8px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; font-weight: normal; font-style: normal; vertical-align: baseline; font-kerning: none; background-color: transparent; color: windowtext; text-align: left; text-indent: 0px;\">\u003Cspan class=\"TextRun SCXW47956733 BCX0\" data-contrast=\"none\" lang=\"EN-US\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-variant-ligatures: none !important; color: rgb(47, 84, 150); font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif;\" xml:lang=\"EN-US\">\u003Cspan class=\"NormalTextRun SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text;\">Minimum Qualifications\u003C/span>\u003C/span>\u003Cspan class=\"EOP SCXW47956733 BCX0\" data-ccp-props='{\"201341983\":0,\"335559739\":120,\"335559740\":240}' style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; font-size: 11pt; line-height: 16px; font-family: Georgia, Georgia_EmbeddedFont, Georgia_MSFontService, serif; color: rgb(47, 84, 150);\">\u003C/span>\u003C/p> \u003C/div> \u003Cdiv class=\"ListContainerWrapper SCXW47956733 BCX0\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; position: relative;\"> \u003Cul class=\"BulletListStyle1 SCXW47956733 BCX0\" role=\"list\" style=\"-webkit-user-drag: none; -webkit-tap-highlight-color: transparent; margin: 0px; padding: 0px; user-select: text; list-style-type: disc; cursor: text; font-family: verdana; overflow: visible;\"> \u003Cli aria-setsize=\"-1\" class=\"OutlineElement Ltr SCXW47956733 BCX0\" data-aria-level=\"1\" data-aria-posinset=\"1\" data-font=\"Symbol\" data-leveltext=\"\" data-list-defn-props='{\"335552541\":1,\"335559685\":720,\"335559991\":360,\"469769226\":\"Symbol\",\"469769242\":[8226],\"469777803\":\"left\",\"469777804\":\"\",\"469777815\":\"hybridMultilevel\"","https://genpact.taleo.net/careersection/sgy_external_career_section/jobdetail.ftl?job=ANA018193",null,"","Work from Office","Permanent","Undergraduate","IT Services & Consulting",[29,30,31,32,33,34,35,36,37,38,39,40,41,42,43,44,45,46,47,48,49,50,51,52,53,54,55,56,57,58,59,60,61,62,63,64,65,66,67,68,69,70,71,72,73,74,75,76,77,78,79,80,81],"Responsibilities Provide","Provide excellent","excellent customer","customer service","customer","Reproduce customer","Symbol","request Maintain","Provide","Responsible","setsize 1","posinset 1","oriented environment prepare","level 1","font symbol","escalate product bug","7 shift timings","customer portals proactively","chat request maintain","leveltext data","customer inquiries","work well","thorough understanding","team candidate","publish reports","provide support","problem escalations","larger team","demonstrate capacity","critical thinking","client process","update data","minimum qualifications","li aria","request","qualifications","data","aria","within","seek","responsible","respond","resolve","list","independently","email","defn","customers","context","comfortable","analysis","ability","24",0,["Reactive",84],{},["Set"],["ShallowReactive",87],{"job":22},true,"/job-listing/senior-associate---customer-service-operations-gurugram-5-to-10-years-c53f87b8-128f-4bd9-9a2c-afa10b97af55",["Reactive",91],{"user":92,"recruiter":94,"chat":95},{"isAuthenticated":93,"isAdminAuthenticated":93,"user":22,"token":22},false,{"isAuthenticated":93,"user":22,"token":22,"otpVerified":93,"idCardImage":22},{"chats":96,"currentChat":99,"onlineStatus":102,"typingStatus":105,"lastSeen":108,"currentChatRequestStatus":111,"totalUnreadCount":113},["Ref",97],["Reactive",98],[],["Ref",100],["Reactive",101],[],["Ref",103],["Reactive",104],{},["Ref",106],["Reactive",107],{},["Ref",109],["Reactive",110],{},["EmptyRef",112],"null",["EmptyRef",114],"0"]