Senior Associate - Change Manager
Genpact
5 - 10 years
Hyderabad
Posted: 3/5/2025
Job Description
Responsibilities
:Excellent communication, co-ordination, problem solving, and critical thinking is required
Hands-on Change Management experience is required
ITIL certification is desired, but not required
Review and document change requests, managing the approval process and ensuring proper risk assessment and mitigation strategies are in place
Manage change requests for various Biz units, prioritizing them based on impact and urgency, ensuring alignment with business priorities
Communicate scheduled blackout/freeze periods to ensure proper risk mitigation during high-priority times
Generate change advisory board (CAB) meeting agenda
Facilitate CAB meetings, manage follow-up items, and document CAB meeting minutes
Attend daily change review meetings,
Attend weekly meetings to review their changes
Send out daily major change communication
Review Knowledge articles and update/modify as needed
Provide change management training as needed
Generate change Management KPIs/SLAs
Should be well versed in ITSM reporting
Minimum Qualifications
/ SkillsBachelor's Degree required. Preferably in Computer Science, Information Systems, or related field
Preferred Qualifications
/ SkillsExcellent communication skills (As the resource would be regularly working with users and different support teams)
Ownership /Flexible
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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