Senior Associate, Workforce Management
Genpact
5 - 10 years
Bengaluru
Posted: 3/24/2025
Job Description
Responsibilities
Data Analysis and Reporting: Analysing workforce data and creating reports on performance metrics such as attendance, adherence, and productivity.
Evaluate workforce data to uncover trends, patterns, and areas for improvement. Provide actionable insights to management.
Process Improvement: Identify and implement process improvements to boost efficiency and effectiveness.
Collaboration: Collaborate with the scheduling team to ensure that staffing schedules align with forecasted workloads.
Work closely with team leaders and supervisors to resolve adherence issues such as absenteeism, tardiness or early departures.
Eagerness to Learn and Grow: Demonstrates a proactive approach to acquiring new skills and continuously improving performance in response to evolving business needs.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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