Senior Associate, Master Data Management
Genpact
5 - 10 years
Bengaluru
Posted: 3/5/2025
Job Description
Responsibilities
Follow defined standard operating processes and procedures for all deliverables (processes)
Take ownership of performance against all the assigned Master data processes and key categories
Accountable for the quality and accuracy
Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
Be responsible for maintaining the SLA of each period and the delivery performance
Ensure that all the reports are maintained and cleared on time
Maintain Product master data in SAP as per business input and SOP
Basis understanding of SAP MM & SD module commercial structures and Category/Product Hierarchies
Highlight and take appropriate help from the Lead on SOP deviations or issues
Raise incident tickets to the relevant helpdesks when there is an issue
Participate in idea generation and improvement activities
Comprehend incoming and outgoing data flows for SAP master data
Good knowledge of governing policies around Product data as per the area of work
Update /maintain the departmental procedures (SOPs) tools, and metrics for the master data team
Ensure all Data Quality KPIs (Key Performance Indicators) are met
Ensure that the companys master data business rules, policies and procedures are adhered to
Support special projects as needed
Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
Align data management processes in the business value chains and process areas
Have a continuous improvement mind set and support improvement projects from data perspective
Minimum Qualifications
Any Graduate / Bachelors degree
Great at communication, collaboration (verbal and written)
Understanding of SAP ERP or relevant experience
Preferred Qualifications
/SkillsGood customer handling skills
Advanced use of MS Office (Excel, PowerPoint, Word)
Ability to define & solve problems, Collect Data, Establish facts
High Energy Level
Work with business units and process experts to resolve master data issues
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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