Senior Associate, Client Enablement

Senior Associate - Client Enablement

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

We’re seeking a future team member for the role of Senior Associate - Client Enablement to join our Treasury Services, Client Enablement team. This role is located in Pune, MH – HYBRID.

In this role, you’ll make an impact in the following ways:

• Serve as a core contributor to onboarding and transition projects, ensuring timely and accurate delivery of client solutions.
• Provide coaching and guidance on project management best practices to internal teams and stakeholders.
• Act as an escalation point for complex implementation issues, driving resolution through cross-functional collaboration.
• Advise clients on optimal solutions and shepherd them through the implementation lifecycle.
• Develop and refine methodologies, protocols, and processes to enhance the client onboarding experience.
• Track and report on project milestones, client feedback, and implementation outcomes using team dashboards and metrics.
• Collaborate with product, technology, and client service teams to ensure smooth hand-offs and integrated delivery.
• Participate in team initiatives aligned with functional goals and adhere to standard operating procedures.
• Contribute to continuous improvement efforts by identifying trends, risks, and opportunities for innovation.

To be successful in this role, we’re seeking the following:

• Bachelor’s degree or equivalent combination of education and experience.
• 3–5 years of total work experience, with at least 1–2 years in project management or client onboarding roles.
• Strong understanding of Treasury Services products and client implementation workflows is preferred.
• Excellent communication, problem-solving, and stakeholder management skills.
• Familiarity with tools such as Pega, Launchpad, and GIWO is a plus.
• Must demonstrate flexibility regarding shift assignments.
• Relevant local or regional certifications as required by the business.

At BNY, our culture speaks for itself, check out the latest BNY news at:

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Here’s a few of our recent awards:

America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune, 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.