Senior AR Manager

We are seeking an experienced Sr. Accounts Receivable Manager to bring clarity, direction, and accountability to our credit, billing, collections, and cash application functions. This role is critical to improving our cash cycle and reducing DSO while providing the leadership and structure the team needs to thrive. The Senior AR Manager will set clear expectations, streamline processes, and transform AR into a strategic driver of business performance.

Essential Duties and Responsibilities

• Own the end-to-end billing process, ensuring accuracy, timeliness, and compliance with contract terms
• Oversee timely and accurate cash application processes, ensuring proper allocation and reconciliation
• Lead collections strategy, including aging analysis, escalation protocols, and customer outreach
• Act as the primary contact for related client communications and escalations
• Provide proactive insight
• Report to internal stakeholders on client billing trends

Technical Skills:

Contract & Revenue Alignment

• Review client contracts to extract billing terms, payment milestones, and deliverables
• Ensure invoicing, collections, and revenue recognition practices align with contractual obligations and the companys accounting policies

Process Optimization & Compliance

• Identify and lead initiatives to automate and streamline revenue cycle operations, including billing, collections, and cash application
• Develop and implement best practices to optimize billing workflows and reduce errors
• Maintain robust documentation and audit trails to support internal controls and external audits
• Monitor KPIs such as billing cycle time, invoice accuracy, cash application accuracy, and DSO (Days Sales Outstanding) and prepare performance reports for finance and executive leadership

Cross-Functional Collaboration

• Serve as a strategic liaison between finance and operational teams to align on business goals and solve revenue-related challenges
• Support cross-functional initiatives to improve quote-to-cash processes and customer satisfaction
• Drive continuous improvement through feedback loops and root cause analysis of revenue cycle issues
• Collaborate with operations and account teams to resolve invoicing and payment delays and improve customer experience

Team Leadership & Development

• Lead and mentor finance team members across billing, collections, and cash application functions
• Oversee workload distribution and ensure timely completion of revenue cycle activities
• Support training, documentation, and onboarding for revenue cycle procedures and systems

Requirements & Qualifications:

• A minimum of 10 years of AR/billings/collections experience, with successive leadership responsibility
• Proven success in reducing DSO and improving cash cycle performance
• Strong leadership skills with ability to define roles, set direction, and develop talent
• Process improvement mindset with experience implementing scalable practices
• Excellent communication and collaboration skills across functions, with comfort interacting at the C-suite level
• Experience working with nonstandard contracts and cross-functional teams located in both North America and India
• Advanced proficiency in billing systems and ERP platforms
• Solid Excel skills and experience with financial reporting tools