Senior Analyst

Job Description

Role Purpose

Appian, Appian BPM, SQL and Integrations.
 

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Key Result Area:

1. Expertise in implementing BPM solutions for case Management and process simplification using BPM for financial domain.

2. Good knowledge of the product including BPM Fundamentals, Architecture Components, Technical Features such as Designer Features, Configurations in Appian etc.

3. Should have good experience in design and development in Appian BPM including components such as Tempo, Mobility Features, Forums, SAIL, Plugin development, Smart Services, Reports, Deployment etc.

4. Expertise in business Integration deployment and human task management using Appian 7.X versions.

5. Expertise in building rules engine to support processes.

6. Experience in designing the integrations based on SOA, which allows different applications to exchange data with one another.

7. Exceptional Communication skills.

8. Good experience in BPEL (Business Process Execution language) to create process and flows.

9. Good experience with developing Business Orchestration base interacting with Web services using Appian.

10. Development experience of Micro flows, Long Running BPEL Services and Human Task/Workflow Development

11. Strong knowledge in Object Oriented concepts

12. Added advantage to have experience on Web APIs, Sites, Process Model as a Service, Admin Console, Document Management, and Integration Smart Services.

13. Appian Analyst Certification on recent Appian versions is must. Senior developer is good to have.

14. Knowledge of webservices and integration would be preferred.

15. Prior work experience in development of SOAP and Restful webservices and integration would be preferred.

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver