Senior Analyst

Vacancy Name: Senior Analyst

Vacancy Reference: VN2983

Location Country: India

Location City: Bangalore

Description:

Build meaningful partnerships with key clients, ensuring their success and satisfaction.

Analyze and enhance the performance of our Operations team, using KPIs to deliver measurable results.

Lead impactful Business review discussions and maintain clear, proactive communication with clients.

Support Internal/External audits, by collaborating with internal/external stakeholders.

Support in managing the change Request by effectively collaborating with Internal / client stakeholders.

Effective escalation of issues/incidents, work with Operations team to oversee an effective remediation.

Job Responsibilities:

Calculate and manage service level requirements to meet client expectations.

Review the operations data to calculate the Service level agreement status and calculate Service Credits if any.

Create operational KPIs using the performance data from system and measuring against agreed SLAs.

Collaborate with Fee and Expense Management teams to enhance Operations KPI reporting processes.

Serve as a liaison between clients, internal IT, and Operations teams to uphold service levels.

Coordinate preparation, collation, and distribution of governance meeting materials, including reports, minutes, and action plans.

Audit and Compliance:

Support internal audits and collaborate with the Risk team to support external audit requirements, working with the Manager.

Manage follow-ups on action items from both internal and external audit discussions.

Change Management:

Register client change requests, including logging of the request and follow up for effort and cost estimations.

Keep stakeholders updated on progress and ensure seamless execution of approved changes.

Reporting and Improvement:

Automation of the manual reports using dashboards or Macro to gain efficiency.

Creative visual representation of KPI using Power point.

Key Skills:

Advanced knowledge of the Brokerage, Market and Clearing Custody fee, Static data, Internal audit and Service level

Min. 1 year experience in client reporting, management reporting and client communications

Ability to work under pressure, and manage own workload within specific deadlines

Excellent interpersonal skills with proven ability to work collaboratively.

Able to present information, verbally and in writing, in a clear and concise manner, with excellent attention to detail.

Experience of working on BI /Tableau/Power point or any other reporting tool is an advantage

Desirable Skills:

Experience of working in a Software House or Development center is a good to have

Familiarity with project methodology is a good to have

SQL skills is good to have

MS Office skills

Qualifications:

Graduate/Postgraduate in any faculty related to Banking and Financial Services

Experience:

5-6 years of experience of working in the Banking/finance industry

Good to have:

Experience of working in a Software House or Development center is a good to have

Familiarity with project methodology is a good to have

Employment Type: Permanent