ServiceNow Developer (Senior Analyst) Deloitte Support Services India Private Limited
This role is for a ServiceNow Senior Analyst.
Expectation: Strong understanding and experience in Service Now HRSD implementations, including ITIL process implementation over ServiceNow.
Work youll do
Create, configure, and customize ServiceNow applications for new and existing implementations.
Create and configure functional data such as Notifications and Service Level Agreements.
Create and configure script objects such as Business Rules, Script Includes, UI Policies and Actions, Client Scripts, ACLs.
Set-up interfaces between ServiceNow and other platforms in line with integration opportunities identified by Solution Architects.
Perform system and integration testing.
Recommend Administration settings and best practices.
Create documentation of the developments, unit test cases and implementation plans.
Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution
Responsibilities
Strategic
Strong technical skills regarding technical topics and remote collaboration skills are critical to this role.
Demonstrates an ability to deliver on project commitments.
Produces work that consistently meets quality standards.
Must have hands on experience in HRSD modules of ServiceNow.
Must have knowledge of UI builder and Workspace configuration in ServiceNow.
Should have hands-on experience in Business Rules, Script Include, ACLs, and all server-side scripting in best practice.
Knowledge of Domain separation in ServiceNow is add-on.
Experienced for leading the large technical team in best practice of ServiceNow.
Operational
Design, Development and Implementation of ServiceNow customization including, but not limited to core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations.
Should have a good understanding of Agile/SAFe Methodologies.
Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.
Perform workflow design, configuration, development, and data loads for ServiceNow platform, (ServiceNow) applications.
Responsible for programming workflow, enhancements, and integrations with ServiceNow platform applications.
Should have REST/SOAP Web Services integration experience.
Good to have knowledge on following ServiceNow applications.
o ITSM IT Service Management
o Discovery On-Premises & Off- Premises
o ServiceNow Orchestration
o ITOM - IT Operations Management
o SPM/ITBM IT Business Management
o ServiceNow Event Management
o Integration and ServiceNow Scripting (Glide, (JavaScript, Ajax, XML, JSON etc. HTML and CSS))
Maintain pace with ServiceNow versioning.
Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.
Maintain and adhere to source code, configuration management, release management and software development best practices.
Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
Provide in-person support daily to customer and team This will include direct interaction with the Executive staff and other key management.
Maintain ServiceNow training and knowledge thru self-learning, attending conferences and training.
Responsible for proactive problem and risk management Triage and fix defects found in ServiceNow platform, applications, and workflows.
Providing support / guidance to the development teams during the analysis, development, and testing processes.
Reviewing the code to ensure best standards and practices are implemented by the technical team.
Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.
End-to-end ownership of Solutioning for current & new opportunities (starting from requirement analysis to proposal delivery).
Working with SMEs, Leads, Managers, Resources & Project/Delivery Manager (in case of specific inputs for solution) on finalizing the solution and estimates.
Work with Project/delivery managers to build POC (proof of concept), prototype and sample development.
Work with project/delivery managers to devise the timeline/schedule for executing the project.
Working as a bridge between the Client & Delivery team during the transition of the won opportunities. And supporting delivery team in initial stages of the Discovery Phase, including discovery agenda finalization, facilitation material preparations, dry runs and actual engagement.
Timely & quality delivery of opportunities
Should have good understanding and should be up to date on ServiceNow latest releases, features and issues.
Should be always align to the best practices and thrive towards innovative solution. Should have niche understanding of the ITIL processes and should be able to relate with the stakeholder requirements.
Experience: 3-5 Years
Work location: Hyderabad, Bengaluru, Pune
Shift Timings: 11am- 8 pm
Key Technical Skills, Experience and Knowledge
At least 3+ years of ServiceNow experience, including custom development, configuration.
ServiceNow scripting experience using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
Understanding and experience of Business Rules, Script Includes, UI Actions and all scripted aspects of ServiceNow.
Customize ServiceNow UI and Service Portal through use of UI pages, CMS, CSS and Service Portal widgets.
Strong knowledge of integrations and migrations.
Deep understanding of ITIL.
Strong understanding of ServiceNow administration settings.
Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations
Performs well in an agile environment with constant feedback and interaction with the team.
Ability to accurately estimate level of effort/duration on projects and tasks.
A positive attitude and perseverance required to troubleshoot/resolve complex technical issues whilst balancing multiple priorities.
Demonstrated ability to troubleshoot technical issues.
Strong knowledge in application
About Company
Deloitte is a global professional services firm that provides a wide range of services, including audit and assurance, consulting, tax, risk management, and financial advisory. With a presence in over 150 countries and a network of member firms, Deloitte serves clients across various industries, helping them solve complex business challenges, improve operations, and innovate. Known for its expertise in management consulting, technology solutions, and strategy, Deloitte is one of the Big Four accounting firms and is recognized for its commitment to quality, integrity, and making an impact in the marketplace.